Quicken

Rocket Doubles Down On Broker Market

Posted on by TMN Editor
Quicken Loans Mortgage Services is taking a bigger step into the broker pool – with new offerings and a new name. Quicken Loans Mortgage Services – which serves brokers, community banks and credit unions – will be rebranded as Rocket Pro TPO by late November. As part of the rebrand, the lender is creating a broker-branded origination hub to streamline the loan process. “Through the thousands of conversations we have had with our partners, we know brokers want cutting edge technology, marketing support and more referrals. QLMS is now aligning with the Rocket brand – the most recognizable mortgage brand in the country – and giving partners the ability to use it in their marketing to assist more Americans,” said Austin…

Quicken, Regions Top Ranked Mortgage Servicers

Posted on by TMN Editor
With the economy in shambles and millions of Americans struggling to pay their mortgages, borrowers’ satisfaction with their loan servicers actually has increased this year, according to the J.D. Power 2020 U.S. Primary Mortgage Servicer Satisfaction Study released Monday. The survey found that borrowers are most satisfied with Quicken Loans, followed by Regions Mortgage and Huntington National Bank. PHH Mortgage, Shellpoint Mortgage Servicing and NewRez were ranked at the bottom. The survey found that the record low interest rates, coupled with the economic fallout from the coronavirus, has created a huge surge in customer inquiries – resulting in a more website use, long wait times on call centers and very little proactive communication. “The COVID-19 pandemic has really amplified the…