Rocket Logic

Rocket Rolls Out Enhancement To Rocket Logic

Posted on by TMN Editor
Rocket Mortgage launched a new AI-driven technology for analyzing calls. Rocket Logic – Synopsis can listen to, transcribe, and search client calls, then analyze the sentiment, recording the patterns and preferences of the caller, according to a press release. This innovation allows Rocket to create “bespoke experiences” for both current and potential borrowers. “Rocket Logic unlocked the transformative power of AI to begin streamlining and modernizing the homebuying process. Now, with Rocket Logic – Synopsis, we have harnessed generative AI to create a tool that both anticipates and solves clients’ needs, effectively changing the future of homeownership,” said Varun Krishna, CEO of Rocket Companies and Rocket Mortgage.  The tool is active for calls to Rocket’s client experience teams, including loans…

Rocket Companies Launches AI-Driven Platform

Posted on by TMN Editor
Rocket Mortgage has launched an AI-driven technology platform geared towards streamlining the homebuying process. Rocket Logic processes insights from proprietary data and call transcripts to speed up the lending process for buyers. Buyers upload documents to a secure portal. Rocket Logic then scans and identifies the files, extracts the necessary information, and instantly processes the documents. The company says Rocket Logic can automatically identify about 70% of more than 1.5 million documents received monthly, saving lenders 5,000 hours of work in February 2024 alone. Automation also reduced the number of times team members had to interact with a loan by nearly 25% YOY, decreasing turn times by 25% from August 2022 to February 2024. “Rocket Logic is transforming the homebuying…