Subservicer LoanCare has redesigned the website powered by its propriety software to be simpler and more consumer-focused.
The new myloancare.com has been engineered for quick interactions and self-service options ideal for easy interaction with homeowners. The company’s ultimate goal is to simplify the user experience.
“Our vision to make the mortgage journey straightforward for homeowners to navigate and lenders to manage continues to fuel our innovation,” said Dave Worrall, LoanCare president.
“This proprietary mortgage management platform was built with analytical insight, authoritative market research, and client collaboration. It is the latest demonstration of LoanCare’s commitment to providing an exceptional digital experience for our clients and homeowners.”
New features include easy communication with homeowners through their preferred method (text, email, or phone) in either English or Spanish, as well as a visual dashboard offering loan overviews and access to payment details and documents.
The Homeowner View feature, available with the LoanCare Client Connect portal, offers insights into the customer’s experience.
The company retains complete control over the website in order to quickly make changes inspired by market dynamics, regulatory compliance, or other updates.
“By leveraging robust data inputs in the development of next-gen tools like our new homeowner website, we continue to advance LoanCare services to a place where tech prowess and exceptional user experiences converge,” Worrall said.
LoanCare is a national provider of full-service, component, and interim mortgage loan subservicing. It is part of Fidelity National Financial, a Fortune 500 company and provider of title insurance and transaction services to the real estate and mortgage industries.
It made headlines at the end of 2023 when it was one of several financial institutions targeted by ransomware attacks. 1.3 million of its customers had their data exposed in the breach.