MSP DX

ICE rolled out a new interface for its mortgage loan servicing system with “conversational” capacities. The MSP Digital Experience (MSP DX) streamlines workflows and increases efficiency for servicing pros by providing “a more intuitive, dynamic and conversational” way to interact with the system. Users can ask the system for what they need using everyday language, saving time and energy otherwise spent sorting through pages of information. “Mortgage escrow is inherently complex, and the technology lift to handle the many moving parts is significant,” said Tim Bowler, President of ICE Mortgage Technology. “But with the introduction of MSP DX we are helping servicers manage the escrow process more efficiently. This will enhance workflow management for servicers and improve the household experience.”…