Cheryl Messner has been named Chief Customer Officer at Polly, the company announced in a press release.
Polly is a mortgage capital markets technology provider based in San Francisco, California.
Messner will oversee corporate strategies geared towards Polly’s customer experience, working between clients, product development, and technical teams to provide customer insight into high-impact and new features.
“Polly has revolutionized traditional pricing and loan delivery, and simultaneously established a reputation with their customer partners that is second to none,” said Messner.
“I feel incredible momentum from what the team has achieved to date, and I am so excited to lean into an organization that truly hears the voice of the mortgage lender and is committed to exceeding their expectations tenfold.”
She brings more than twenty years of experience in the mortgage fintech space to the position. Her latest role was at Sales Boomerang and Mortgage Coach, where she served as EVP of Customer Success and Experience.
She also spent 15 years at Optimal Blue, where she held many leadership roles, most notably as Director of Product Management.
Polly also added Parvesh Sahi, former SVP of Business and Client Development at ICE Mortgage Technology, to the company last month as Chief Revenue Officer.
“In addition to a unique blend of interpersonal and technical expertise, Cheryl has innate industry acumen that positions her as an incredible advocate for our customer partners,” explained Adam Carmel, Founder and CEO of Polly. “I’m thrilled to welcome Cheryl to our team and cannot wait to see what we achieve together.”