Zillow Hires Jenny Arden As CDO

Zillow has hired tech veteran Jenny Arden as the company’s first Chief Design Officer (CDO).

As CDO, Arden’s responsibilities will focus on “delivering seamless, connected and customer-centric experiences across Zillow Group’s brands,” according to a press release. She will oversee Zillow Group’s product design, research, and user experience.

“With millions of people using our apps and websites every month, and more people moving than ever before, we’re focused on delivering a more integrated customer experience for everyone on Zillow,” said Zillow Group COO Jeremy Wacksman. 

“Jenny has an impressive track record of building and designing transformative customer-facing products that provide intuitive and connected experiences. We’re excited for her to join as CDO to help build Zillow 2.0 and help people unlock life’s next chapter.” 

Arden most recently served as VP of digital design at Nike. Prior to that, she led creative and design teams at Lyft and Airbnb, according to her LinkedIn profile.

She also worked at Google as Design Lead on both their mobile search platform and their self-driving car, Waymo.

“Now is the opportune time to build a stronger customer connection to ensure we’re meeting people where they are and solving their pain points,” Arden said. 

“By elevating design, Zillow can have an even greater impact on the customers who come to the platform every day to dream and shop, and eventually move with the help of Zillow. I’m thrilled to join Zillow to help deliver a seamless, end-to-end experience across our platforms and brands.”