Talk’uments Integrates With nCino Giving Borrowers With Limited English Proficiency Options 

By KIMBERLEY HAAS

People with limited English proficiency can get access to mortgage documents in their native language with advancements in technology.

Talk’uments is a digital language technology provider that empowers borrowers with interactive loan information. Company leaders recently announced an integration with nCino, a provider of cloud banking for the financial services industry.

Mortgage lenders using nCino can now offer customers resources and educational materials in Spanish, Vietnamese, Korean, and Mandarin.

This is Talk’uments first integration into a point-of-sale solution in the financial services industry, according to a press release.

George Baker, CEO and founder of Talk’uments, said in an interview with The Mortgage Note that while other industries have options for consumers to use multiple languages, the mortgage industry is an exception.

That’s problematic because there are millions of multilingual people in America. To make matters worse, research shows that borrowers who don’t understand what they are signing are the most affected by downturns, Baker said.

“We need to provide information so that people actually get what’s going on in their language of choice and if we’re doing that, we are taking a giant step forward in terms of advancing the mortgage industry from a consumer perspective,” Baker said.

Ben Miller, EVP of US Mortgage at nCino, said that prior to the integration they had intake forms available to customers in Spanish, but with Talk’uments, there are more options.

“Talk’uments is the best at what they do in trying to bring native language education and explanation of the mortgage process to borrowers in various languages,” Miller said.

Miller said the integration was driven by market demand. He pointed out that nCino, formerly known as SimpleNexus, is a mobile-first company.

“I bring that up because we find that particularly with Spanish speakers, the vast majority of those borrowers do not own a personal computer or laptop or things of that nature. They are doing all of their transactions via their mobile phone,” Miller said.

Leaders at the Urban Institute estimate that removing language barriers would increase the number of limited English proficiency homeowners by nearly 300,000.

You can listen to the entire interview with Baker and Miller here: