The Technology Podcast: Generative AI Takes Center Stage

By KIMBERLEY HAAS Artificial intelligence is revolutionizing every aspect of the mortgage industry and as companies create systems that can help from origination to servicing, leaders speak highly of the possibilities ahead when it comes to accuracy, efficiency, and enhanced customer service. At the beginning of the year, leaders at Rocket Pro TPO announced a new AI-powered hotline for brokers. Executive Vice President Mike Fawaz told brokers they can expect more tools to be released over the course of the year. “Know that in 2024, AI and technology and really putting tools at your fingertips is our mission and these are the things we want to be able to deliver to you every single day,” Fawaz said. “And we’re going…

Rocket Hires Shawn Malhotra As Chief Technology Officer

Leaders at Rocket Companies announced on Monday that they have hired Shawn Malhotra as their first group chief technology officer. Malhotra is tasked with overseeing the development and implementation of technology across the entire Rocket Companies’ ecosystem. That includes artificial intelligence development, data science, product engineering, technology operations, and information security, according to a press release. While working at Thomson Reuters, Malhotra held several technology leadership roles. Under his oversight, the company established a platform to accelerate development of generative AI solutions while introducing an industry-leading AI assistant spanning all Thomson Reuters products. Malhotra also served as the CTO of Thomson Reuters’ Corporate Technology business unit and when he joined the company in 2017, he helped found Thomson Reuters’ Toronto…