Lender Customer Satisfaction Up In 2023 Thanks To Borrower-Centric Approaches

Lender Customer Satisfaction Up In 2023 Thanks To Borrower-Centric Approaches

ByTMN Editor Reading Time: 2 minutes

Mortgage lenders who pivoted to borrower-centric approaches in the last year saw customer satisfaction soar despite high rates. That’s according to the J.D. Power 2023 U.S. Mortgage Origination Satisfaction Study, which found overall customer satisfaction with mortgage lenders rose 14 points YOY, even as the average mortgage rate has climbed to its highest level in…

Veteran Mortgage Execs Join Fairway

Veteran Mortgage Execs Join Fairway

ByTMN Editor Reading Time: 1 minute

Three veteran mortgage execs are joining Fairway Independent Mortgage as part of an “aggressive expansion” of the company’s production group, Fairway announced in a press release. Scott Bristol joins as SVP, Sales and Recruiting; Brian Chick as SVP, Area Manager; and John Lowe as SVP, Division Manager. “We’re pleased to welcome Scott, Brian, and John…

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