Citi

Lender Customer Satisfaction Up In 2023 Thanks To Borrower-Centric Approaches

Posted on by TMN Editor
Mortgage lenders who pivoted to borrower-centric approaches in the last year saw customer satisfaction soar despite high rates. That’s according to the J.D. Power 2023 U.S. Mortgage Origination Satisfaction Study, which found overall customer satisfaction with mortgage lenders rose 14 points YOY, even as the average mortgage rate has climbed to its highest level in 23 years and lending volume tanked. The reason? Increased focus on the borrowing experience, leading to happier customers. While nearly a third of customers said they chose the lender with the lowest rate, 69% cited other reasons like personalized service and helpfulness. “The value equation for mortgage originators has shifted from instant approvals and lightning-fast processing to helpful advice and creative problem solving,” said Bruce…

Metaverse Concerns: How Do You Secure A Virtual World?

Posted on by TMN Editor
By TYRONE TOWNSEND and KIMBERLEY HAAS The metaverse is attracting a lot of attention from real estate investors, but they are not the only ones looking to the virtual world for a source of profit. Criminals are watching as well. Non-fungible tokens are reportedly the target of widespread criminal activity, with schemes including fraudulent giveaways, browser wallet hacks, and social engineering, posing risks to participants. Scams, in general, such as fake airdrops and phishing URLs, are also a cause for concern. The theft of cryptographic assets is expected to account for more than 99 percent of all illicit activities.   How much money are we talking about here? The metaverse is expected to be worth $13 trillion by 2030, according to…