Servicing fintech Haven introduced Haven Wallet, a program that allows lenders to continue interacting with borrowers through the life of the line. Haven Wallet is a turnkey, digital experience that provides borrower engagement opportunities even after the loan is sold, fostering long-lasting relationships between homeowners and originators. It offers the following benefits: Borrowers access a…
Borrowers once again affirmed that quality of experience matters more to them in the lending process than cost. In a new survey from Reggora, an appraisal management software company, most borrowers said they care most about speed and quality in an appraisal. These were followed by communication and professionalism. The cost of the appraisal was…
As the market corrects and mortgage demand sinks, lenders are struggling to market themselves to a shrinking pool of rate-focused borrowers, according to J.D. Power’s latest U.S. Mortgage Origination Satisfaction Study. The study found that as demand hits a 22-year low, mortgage brokers are finding it difficult to stand out from the crowd. Borrowers are…
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