Best Places To Work: Rocket, Zillow Make List

Fortune released its Top 100 Places to Work list Monday, with four mortgage/real estate companies making the list – led by Rocket Companies at No. 5. Here are the four companies that made the list (Cisco was No. 1): 5. Rocket Companies 8. Camden Property Trust 22. Bank of America 47. Zillow Group “Everything we do is framed by our culture and by our ISMs. Over the past year, we have been guided by the ISM ‘We’ll Figure it Out’ as we navigated the challenges introduced by the pandemic while still creating the best possible experience for our team members,” said Jay Farner, Rocket Companies’ CEO and Vice Chairman. “When COVID-19 began spreading across the country in the U.S., we rapidly launched…

JD Power: Mortgage Satisfaction Up In 2020

Longer loan processing times, infrequent communication and challenges using digital tools adversely impact customer experiences with mortgage originators, but overall customer satisfaction with their lenders increased this year, according to a survey released by J.D. Power on Monday. The J.D. Power 2020 US Primary Mortgage Origination Satisfaction Study found that customer satisfaction increased by six points this year, largely driven by low interest rates amid the Covid-19 pandemic. Specifically, the study found: Average refinancing time took 42 days from application to closing, up from 39 days in 2019 – with customer satisfaction about wait time declining accordingly.Satisfaction with the application and approval process declined 10 points this year.Customers using self-service channels for applications and approvals climbed five percentage points, while…