Rate Insurance Unveils New AI Features
Rate Insurance unveiled new AI-driven features within its sales and service platform, powered by Rate Intelligence.
These additions to the platform enhance customer experience and help agents maximize their efficiency.
It’s another step towards a comprehensive AI strategy across all Rate brands, the company says.
“Our goal at Rate Insurance is to continue to invest in fintech solutions that enhance the customer experience,” Jeff Wingate, Executive Vice President and Head of Insurance,” said.
“Following the successful launch of Rate Intelligence for the mortgage industry, we’re excited to integrate aligned AI strategies within Rate Insurance. These developments give our agents the insights and tools they need to prioritize customer care, much like Rate Intelligence empowers our mortgage advisors to enhance client experiences.”
Rate Intelligence, a comprehensive AI platform designed for mortgage professionals, dropped last month. Among other useful features, it instantly processes borrowers’ income documents, calculating income and providing real-time automated underwriting approvals.
The company plans to utilize Rate Intelligence across its business entities. This integration is the first of many, providing teams with technology support, enhancing their capabilities.
“We’re being very thoughtful as to where we are deploying AI. Our vision for using AI is to enrich our agent’s experience so they are best positioned to dedicate all their time to caring for the needs of our customers and ensuring our customers have the confidence that what matters most to them is protected,” said Ryan Haggard, Senior Vice President of Product and Technology.
“Our AI deployments are designed thoughtfully to enrich both customer and agent experiences, mirroring the same customer-first philosophy underpinning the launch of Rate Intelligence. Our insurance platform enhancements are part of a broader Rate initiative to leverage AI for seamless, client-centered service across multiple customer touchpoints.”
Rate Insurance is a national insurance brokerage licensed in all 50 states that offers comprehensive personal, commercial, specialty, and life insurance products. It is owned by Rate, formerly Guaranteed Rate.