Lenders Offer eClose But Miss Out On Full Adoption

Though most lenders offer digital closings, very few have been able to utilize the technology completely and want to work toward greater adoption this year.

That’s according to Snapdocs’ 2025 State of eClose Adoption Report, which collected third-party insights from 100 mortgage lending institutions. The report found that 90% of these lenders offer digital closings, up 22% from 2023.

Leaders at SnapDocs say lenders are aware of the benefits of eClosing, and cite improved borrower satisfaction (83%), greater efficiency and faster closings (82%), and fewer errors on documents (79%).

But the high cost of this technology, as well as lack of stakeholder usage and tech issues, have prevented full adoption, even by lenders who want to offer it. Just 14% of lenders with eClosing technology close more than 80% of their loans digitally,

“Just offering eClosing is no longer the differentiator—it’s driving meaningful adoption that sets lenders apart,” said Snapdocs CEO Michael Sachdev. 

“Slow adoption is preventing many lenders from fully unlocking the speed, efficiency, and improved borrower experience from digital closings. In contrast, the majority of Snapdocs lenders achieve over 80% adoption—more than 3.5x the industry average.”

Snapdocs says usability and security have surpassed cost as the top criteria in selecting an eClosing provider for the first time in the data’s history, showing the growing importance of this technology.

Eight out of ten lenders reported eClose goals for 2025, including expanding hybrid closings across more of their loan portfolio, maximizing eNote adoption, offering Remote Online Notarization, and implementing a new eClose provider.

Snapdocs is the mortgage industry’s leading digital closing provider, combining an open platform and AI technology to ensure digital closing success. Last year, it unveiled a new brand identity alongside an expansion of tools in its digital closing platform.