By KIMBERLEY HAAS
The senior vice president of business development at Rocket Mortgage says their partnership with Boston-based Santander Bank is an example of the kind of relationship they hope to cultivate.
Tom Dempsey recently sat down for an interview with The Mortgage Note. He said partnering with Rocket Mortgage gives companies access to their technology.
“We’re offering partnership models that externalize our models and systems,” Dempsey said. “The key thing is that at Rocket we’ve created a number of partnership models for banks and credit unions.”
Dempsey called this a holistic approach to offering customers what they are looking for as lenders pull into and out of markets.
On Aug. 5, leaders at Santander Bank and Rocket Mortgage announced the national lender as the exclusive preferred mortgage provider for Santander Bank customers.
Leaders at Santander had announced their intentions to discontinue home lending services in the United States in February.
In August, Patrick Smith, head of consumer and business banking at Santander Bank said in a statement that their relationship with Rocket Mortgage is another example of how Santander Bank is evolving and continuing to pursue opportunities for customers.
“At Santander, we place the customer at the center of our business, and I’m pleased to be working with Rocket to deliver a convenient and simplified digital mortgage experience for our customers,” Smith said.
Santander Bank has nearly 2 million clients, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware, according to a press release.
Bob Walters, CEO of Rocket Mortgage, said the companies planned to continue innovating together.
“This relationship between Rocket Mortgage and Santander is a perfect fit. Both companies are passionate about delivering exceptional client experiences. Rocket has spent decades building industry-leading technology to make every step in the mortgage process easier. We’re excited to offer a world-class experience to Santander clients,” Walters said in a statement.
In addition to dedicated resources provided for Santander clients, Rocket Mortgage will provide discounts on loan costs and closing costs with enhanced discounts for Santander Private Clients and employees who close loans within the program.
Rocket Mortgage is based in Detroit, Michigan.
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